WA Chillax Corporate Massage Services - Terms and Conditions

 

By booking a massage or purchasing a gift voucher with WA Chillax, you acknowledge and agree to the following terms and conditions:

 

1. General

 

• All WA Chillax therapists are trained professionals specializing in remedial and relaxation massage.

• WA Chillax offers only professional, health-focused massage services. Adult services are not provided.

• Clients are encouraged to address their massage therapist as they would a physiotherapist, chiropractor, or medical doctor.

• WA Chillax reserves the right to change prices and services without prior notice.

 

2. Bookings and Payments.

 

• An online booking system is available for you to select a convenient appointment time.

• You will receive an email confirmation of your appointment date, time, and relevant information.

• A link to cancel your appointment up to 48 hours in advance will be included in your confirmation email.

• A reminder email will be sent 24 hours before your appointment.

• Please arrive on time to respect your therapist’s schedule.

• New clients are encouraged to arrive at least 10 minutes early to complete necessary paperwork.

• Full payment is required at the time of service.

 

3. Cancellations and Changes to Your Appointment

 

• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

• All cancellations or changes to bookings must be communicated via telephone or email.

 

4. If You Are Running Late

 

• Please notify us by telephone as soon as possible if you are running late or are not ready to begin your massage at the scheduled time. We will do our best to accommodate you.

• Due to scheduling constraints, your therapist may still need to conclude your massage at the originally scheduled finish time.

 

5. Gift Vouchers

 

• WA Chillax gift vouchers are valid for 12 months and are non-refundable. However, they may be transferred to another individual if you are unable to use them.

 

6. Personal Conduct

 

• Clients are required to wear underwear at all times during the massage.

• Your therapist reserves the right to cancel the massage and leave the premises immediately in cases of harassment (physical, sexual, or verbal), which may result in a police report if deemed necessary.

• Towel draping will be used to maintain your privacy during the massage, with only the area being worked on uncovered.

• If you feel uncomfortable or require specific attention during your massage, please inform your therapist immediately.

• If you would like to adjust pressure, request water, or change the massage style during your treatment, please notify your therapist at that moment, and they will do their best to accommodate your requests.

 

7. Health Conditions

 

• Please inform us of any special health conditions or medications when scheduling your appointment, as they may impact your selected treatment.

• If you have any of the following conditions, we strongly advise consulting your doctor before your treatment:

• High or low blood pressure

• Heart conditions

• Allergies

• Physical ailments

• Recent surgery

• Pregnancy

• Any other medical conditions

• For remedial and therapeutic treatments, you will be asked to complete a health record form during your booking. This allows your therapist to prepare adequately and provide the best possible treatment.

 

8. Privacy and Confidentiality

 

• WA Chillax respects the privacy of individuals during massage sessions.

• All personal information and discussions during the massage sessions will be kept confidential.

 

9. Attire and Conduct

 

• Clients receiving corporate massages are required to be fully clothed during the session.

• Professional and respectful behaviour is expected from both the massage therapists and clients.